牡丹 TERAMURA BOTANDO Since 1737 — Kyoto, Teramachi
JP/EN/CN
IG

CONTACT

Contact us

We’re happy to help with products, gifts, or stock inquiries.

We are happy to help with questions about our products, gifts, or visiting our store. Most communication is in Japanese; we will do our best to reply in simple English with the help of translation tools.

We respond on the next business day for inquiries received outside store hours. Some replies may take a little longer, depending on the question.

* This is a demo form. The submission is not actually sent. For urgent matters, please reach us by phone or email.
* We do not currently offer international shipping. Items are sold in-store only.

Frequently asked questions

Q. Do you ship internationally?
A. We’re sorry, but we do not currently offer international shipping or online orders. Please come by the shop in person during your Kyoto stay.

Q. Do your staff speak English?
A. Our English is limited, but we will do our best to guide you with the help of translation tools. Please feel welcome to ask anything.

Q. Is tax-free shopping available?
A. We are sorry, but our shop does not offer tax-free service. Thank you for your understanding.

Q. Can you wrap items as gifts?
A. Yes — traditional Noshi wrapping is offered free of charge. Please let us know in-store.